FAQ - Frequently Asked Questions
About the products
1. What Herbalife products should I start with if I'm completely new?
It depends on your goal and your daily routine – but most people start well with a simple basic package. It makes it easy to create structure in your meals. Please write to me here and we will find what suits you.
2. Are the products safe to use and who can use them?
The products are developed by nutrition and quality professionals. If you have any special health conditions, I always recommend that you ask your doctor. See our different programs right here.
3. Can I combine the products with regular food?
Yes, you actually should! The products are a supplement to a regular, varied diet.
4. Are the products vegan/lactose-free/gluten-free?
There are different variants, and I am happy to help you find the ones that suit your wishes and needs.
5. Is Herbalife a weight loss product or a health product?
It depends on how you use it. The products can be used as part of a structure in your daily life – whether the goal is weight control, more regular meals or just easier alternatives.
6. Can I use the products if I don't want to lose weight?
Yes. Many people use them as a convenient meal or to add a little more routine to their daily lives.
7. How does the Formula 1 shake really work?
It's a fully balanced meal with protein, fiber, and a variety of vitamins and minerals. It helps keep you full while providing good nutrition - quickly and easily.
8. Are the products approved in Denmark?
Yes. The products may be sold in Denmark and follow the current regulations for dietary supplements and foods. They are controlled according to the standards that apply in the EU and in Denmark.
About the webshop and delivery
9. What is the delivery time?
Typically 3-5 business days. You will be notified as soon as the package has been shipped.
10. How will my package be sent?
With PostNord or GLS – you choose at checkout.
11. Can I track my order?
Yes, you will receive a tracking link so you can follow the package all the way.
12. Can I change my order after I have placed it?
Write to me as soon as you can. If it hasn't been shipped yet, I'll do everything I can to help.
13. What do I do if something is missing from my package?
Take a picture and contact me – and we will find a solution quickly and without hassle.
14. Which payment methods do you accept?
Card, MobilePay and possibly Klarna – depending on what you choose at checkout.
See delivery terms right here
Returns and complaints
15. Do I have a right of return?
Yes, we offer a 30-day satisfaction guarantee. You can find more information here.
16. How do I return an item?
Please contact me first, and I will help you with the practicalities. You can contact me here.
17. What do I do if something is broken during transport?
Send a picture, and I will help you immediately.
Coaching, process and support
18. Can I get personal assistance to get started?
Yes, you always can. I will safely guide you through your first steps. You can contact me right here
19. What does your coaching involve?
Support, sparring, inspiration for good routines – and a person on the other end who is cheering you on.
20. Do I have to buy a program to get help?
No, that's up to you. I help both clients in programs and clients who just want a little guidance.
21. Can I participate even if I've never tried any of it before?
Yes, of course. We start exactly where you are.
22. Can I combine a program with GLP-1 medication?
Many choose to use the products simultaneously. If you are undergoing treatment, I always recommend that you talk to your doctor about what is best for you. See our GLP-1 program right here
23. What if I feel I need extra support?
Then you'll get it. You are not alone – I am here all the way. Contact me right here
Your universe: GoBeyond Living & BeVital
24. What is the difference between GoBeyond Living and BeVital.dk?
BeVital.dk is the webshop where you buy products.
GoBeyond Living is the universe for habits, inspiration, community, and support.
The two go together – but each has its own role.
25. Why is your company called GoBeyond Living?
Because it's about taking small steps forward from where you are – without pressure, but with thoughtfulness and support. You can read more about GoBeyond Living here
26. What does BeVital actually mean?
BeVital is about living with more life, joy, and energy in everyday life – completely in line with my own journey. You can read more about BeVital.dk here
27. Why do you work with habits and not "all-or-nothing"?
Because small steps work. And they last. All-or-nothing rarely makes anyone happy.
Collaboration and membership
28. Can I become a coach myself?
Yes, if you want to work with it. I'd be happy to tell you how it works. See more here
29. What does it take to be a member?
Nothing. You decide whether you only want to buy for yourself, or if you also want to work with it professionally.
30. Do you earn money by recommending the products?
You can, but how much and how depends entirely on your own commitment. There are no guarantees – and it is entirely optional whether you wish to sell.
31. Is it a requirement to sell?
No. Many choose only to use their membership to buy products for themselves. Read more about membership here
The personal
32. Why did you start on your own?
My own journey gave me new habits and more energy in everyday life – and I want to pass that on. You can read more about my journey here.
33. What is your own experience with the products?
I use them in my daily life and find that they fit well into my routine. That's why I stand by them.
Herbalife – General Questions
34. How does Herbalife's business model work?
You can be a regular customer – or choose to become a member for a discount. It's completely optional, and you decide if you want to share the products with others.
35. Can I buy the products without being a member?
Yes, that's what the webshop is for.
36. Where do the products come from?
The products are manufactured at Herbalife's own facilities and adhere to international quality standards.
37. Is there research behind the products?
The products are developed in collaboration with experts in nutrition and quality.