FAQ - Frequently Asked Questions
About the products
1. What Herbalife products should I start with if I'm completely new?
It depends on your goal and your daily routine – but most people start well with a simple basic package. It makes it easy to create structure in your meals. Please write to me here and we will find what suits you.
2. Are the products safe to use and who can use them?
The products are developed by nutrition and quality professionals. If you have any special health conditions, I always recommend that you ask your doctor. See our different programs right here.
3. Can I combine the products with regular food?
Yes, you actually should! The products are a supplement to a regular, varied diet.
4. Are the products vegan/lactose-free/gluten-free?
There are different variants, and I am happy to help you find the ones that suit your wishes and needs.
5. Is Herbalife a weight loss product or a health product?
It depends on how you use it. The products can be used as part of a structure in your daily life – whether the goal is weight control, more regular meals or just easier alternatives.
6. Can I use the products if I don't want to lose weight?
Yes. Many people use them as a convenient meal or to add a little more routine to their daily lives.
7. How does the Formula 1 shake really work?
It's a fully balanced meal with protein, fiber, and a variety of vitamins and minerals. It helps keep you full while providing good nutrition - quickly and easily.
8. Are the products approved in Denmark?
Yes. The products may be sold in Denmark and follow the current regulations for dietary supplements and foods. They are controlled according to the standards that apply in the EU and in Denmark.
About the webshop and delivery
8. How long is the delivery time?
Typically 3-5 business days. You will be notified as soon as the package has been shipped.
9. How will my package be shipped?
With PostNord or GLS – you choose at checkout.
10. Can I track my order?
Yes, you will receive a tracking link so you can follow the package all the way.
11. Can I change my order after I have placed it?
Please write to me as soon as possible. If it hasn't shipped yet, I'll do everything I can to help.
12. What do I do if something is missing from my package?
Take a picture and contact me - and we will find a solution quickly and without hassle.
13. What payment methods do you accept?
Card, MobilePay and possibly Klarna – depending on what you choose when paying.
See any delivery conditions right here
Returns and complaints
14. Do I have the right to return?
Yes, we have a 30-day satisfaction guarantee. See more right here .
15. How do I return an item?
Contact me first and I will help you with the practicalities. You can contact me right here
16. What do I do if something is broken during transport?
Send a picture and I will help you further immediately.
Coaching, process and support
17. Can I get personal help to get started?
Yes, you always can. I will help you safely through your first steps. You can contact me right here
18. What does your coaching involve?
Support, sparring, inspiration for good routines – and a person on the other end who is cheering you on.
19. Do I have to buy a course to get help?
No, that's up to you. I help both clients in the process and clients who just want a little guidance.
20. Can I join even if I've never tried any of this before?
Yes, of course. We start right where you are.
21. Can I combine a course with GLP-1 medication?
Many people choose to use the products simultaneously. If you are undergoing treatment, I always recommend that you talk to your doctor about what suits you best. See our GLP-1 program right here.
22. What if I feel I need extra support?
Then you will get it. You are not alone – I am here all the way. Contact me right here
Your universe: GoBeyond Living & BeVital
23. What is the difference between GoBeyond Living and BeVital.dk?
BeVital.dk is the webshop where you buy products.
GoBeyond Living is the universe of habits, inspiration, community and support.
The two things belong together – but each has its own role.
24. Why is your company called GoBeyond Living?
Because it's about taking small steps forward from where you are – without pressure, but with consideration and support. Read more about GoBeyond Living right here.
25. What does BeVital actually mean?
BeVital is about living with more life, joy and energy in everyday life – completely in line with my own journey. Read more about BeVital.dk right here
26. Why do you work with habits and not “all-or-nothing”?
Because small steps work. And they last. All-or-nothing rarely makes anyone happy.
Collaboration and membership
32. Can I become a coach myself?
Yes, if you want to work with it. I'll be happy to tell you how it works. See more right here
33. What does it take to be a member?
Nothing. You decide whether you want to buy only for yourself or whether you also want to work with it professionally.
34. Do you make money by recommending the products?
You can, but how much and how depends entirely on your own commitment. There are no guarantees – and it is completely optional whether you want to sell.
35. Is it a requirement to sell?
No. Many people only choose to use their membership to buy products for themselves. Read more about membership here.
The personal
36. Why did you start your own business?
My own journey gave me new habits and more energy in my everyday life – and I would like to pass that on. Read more about my journey here.
37. What is your own experience with the products?
I use them in my own everyday life and find that they fit well into my routine. That's why I vouch for them.
Herbalife – General Questions
27. Is Herbalife a pyramid scheme?
No. Herbalife is a global direct selling company with quality products that customers choose because they experience value in them.
A pyramid scheme involves payment for participation without real goods and a structure where earnings primarily come from recruiting others – and that is not the case here.
28. How does Herbalife's business model work?
You can be a regular customer – or choose to become a member for a discount. It is completely voluntary, and you decide for yourself whether you want to share the products with others.
29. Can I buy the products without being a member?
Yes, that's what the webshop is for.
30. Where do the products come from?
The products are manufactured in Herbalife's own facilities and follow international quality standards.
31. Is there research behind the products?
The products are developed in collaboration with experts in nutrition and quality.